PAN card
Required for any real-money play in India. The PAN must match the name on the bank account exactly — including initials and spelling.
A plain-language guide to the Fantafeat wallet, KYC document requirements, status meanings, common failure causes, and how to safeguard your identity documents. Includes a withdrawal timing reference.
Most Indian fantasy platforms accept a similar KYC document set: PAN, an Aadhaar or other government photo ID, and a bank account or UPI ID in the player’s own name. Specific platforms may also ask for proof of address — usually a recent utility bill or bank statement.
Required for any real-money play in India. The PAN must match the name on the bank account exactly — including initials and spelling.
Aadhaar is the most common choice. Passport, voter ID and driving licence are usually also accepted. The name and date of birth must match the PAN.
For withdrawals. The account or UPI ID must be in the player’s own name — third-party payout accounts are not accepted.
Some platforms request a recent utility bill or bank statement for additional verification. The address should match the one in your profile.
Some platforms request a real-time selfie to match against the photo ID. Use natural light and remove sunglasses and hats.
An active phone number and email are required for OTP verification and account recovery. Both should be in your control.
Status labels vary by platform, but the lifecycle is usually similar. Knowing the labels saves you from raising tickets on routine processing delays.
| Status | Meaning | Action |
|---|---|---|
| Pending | Documents submitted, awaiting review | Usually clears within 24–48 hours |
| Under review | Operator is actively checking | No action needed unless asked |
| Additional info required | One or more documents failed automated checks | Re-upload the flagged document |
| Approved | Identity verified | You can deposit and play |
| Rejected | Identity could not be verified | Contact support with details |
| Re-verification needed | Documents expired or details changed | Re-submit current documents |
Five causes account for almost every rejected KYC submission. All five are easy to avoid with a clean re-upload.
The name on the PAN, the photo ID and the bank account must all match exactly — including initials and spelling. Surnames before given names are a common cause.
The image must be clear, in focus, and capture the entire document. Cropped edges and out-of-focus images are the most common reasons for automated rejection.
Expired passports and driving licences are usually rejected. Use a current document or renew the expired one first.
Some UPI handles are tied to the registered phone number. If your UPI handle is registered to a different number than the one on your account, the withdrawal will fail.
Most platforms only accept individual bank accounts in the player’s own name. Joint accounts are usually rejected for withdrawal.
Once KYC is approved, withdrawal timing depends on the payout rail. UPI and IMPS typically settle within 24–48 hours. NEFT and direct bank transfers can take 48–72 hours. Some platforms offer instant UPI withdrawals to verified handles.
If 72 hours have passed without settlement, capture the transaction reference ID from the wallet history and contact customer care with a screenshot of the timeline.
Never share PAN, Aadhaar or bank details with anyone claiming to be support. Real support verifies your identity through the app’s secure flow — not via SMS, email or chat apps. Crop or redact sensitive fields in any screenshot you send to support.
Short, plain-language answers to the questions that show up most often on this topic.
PAN, a government photo ID (Aadhaar, passport, voter ID, or driving licence), and a bank account or UPI ID in your own name. Some platforms also ask for proof of address.
The most common causes are name mismatches between documents, blurred or cropped photos, expired IDs, and UPI handles tied to a different phone number.
Most platforms clear KYC within 24–48 hours once documents are submitted. If status has not changed after 48 hours, contact support.
No. Withdrawals must go to a bank account or UPI ID in the registered player's own name.
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