KYC documents
Retained for regulatory purposes. The platform cannot delete them on request, but you can ask for confirmation that they will be deleted at the end of the retention period.
How to permanently delete your Fantafeat account, what happens to wallet balance and contest entries, the data-retention caveats, and the support path if the in-app option does not work.
Most fantasy platforms offer an in-app account closure option. The exact label varies — "Close Account", "Delete Account", "Deactivate" — but the workflow is usually similar. Where the option is missing, the support inbox can process the closure manually.
Before deleting, withdraw the full wallet balance to a verified bank account. Closed accounts cannot process withdrawals.
Withdrawal timing →Wait for any active contest entries to settle. Locked contests cannot be cancelled, and unsettled balances are usually forfeited on account closure.
Go to Profile or Settings and look for Close Account, Delete Account or Deactivate. Some platforms require you to type a confirmation phrase.
Most closures require OTP confirmation to the registered phone number. Make sure you still have access to that number.
The platform should send a confirmation email and an in-app message. Save both as evidence of the closure request.
After account closure, most platforms retain KYC documents for the period required by Indian anti-money-laundering regulations — usually five to seven years after the last transaction. Past contest entries and transaction records are also retained for audit purposes.
Retained for regulatory purposes. The platform cannot delete them on request, but you can ask for confirmation that they will be deleted at the end of the retention period.
Retained for tax and audit purposes. You can usually request a copy via the support inbox before closing the account.
Deleted from the user-facing profile after closure. Some metadata may remain in logs for diagnostic purposes.
Three scenarios where the in-app closure option is missing or blocked, and what to do in each.
Some platforms block closure while a withdrawal is in flight. Wait until the transaction settles, then try the in-app option again.
An unsettled contest entry also blocks closure. Most contests settle within hours of the match ending.
If a bonus is still in rollover, the platform may force you to forfeit it on closure. Read the small print before activating any bonus if you think you might close the account soon.
Bonus conditions →If none of these resolve the issue, contact support with a written closure request. Most platforms process written requests within 7–14 days.
Most platforms do not allow reopening a closed account. If you decide to return later, you would need to register as a new user with a new phone number or email — which means new KYC and a fresh wallet balance.
Short, plain-language answers to the questions that show up most often on this topic.
Use the in-app Close Account / Delete Account option, or contact customer care with a written request if the in-app option is missing.
No. Withdraw the wallet balance before closing. Closed accounts cannot process withdrawals.
KYC documents are retained for the period required by Indian anti-money-laundering regulations, usually 5–7 years after the last transaction.
Usually no. Most platforms require a fresh registration with new contact details if you decide to return.
Other editorial pages that share the same research framework.